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I have saided both and the Century wins hand's down for sevice. The HAL which owns the Zuiderdam went to automatic gratuity's and the service has slipped . I have seen this trend the first time I encountered it was on a Carival ship.I noticed that some of the service people did agood job while others did very little or nothing at all.Now HAL say's that the pool all the tip's and split it among the crew. I fell that the service personel should be well tipped, and tipped on the level of service they provide. I geuss you would call it INCENTIVE. I FOR 1 WILL AVOID ANY CRUISE LINES WITH THE AUTOMATIC GRATUITY POLICY. Take the Century it is a wonderful ship. P.s. I sailed the Zuiderdam before and after the new policy went into effect.
I have saided both and the Century wins hand's down for sevice. The HAL which owns the Zuiderdam went to automatic gratuity's and the service has slipped . I have seen this trend the first time I encountered it was on a Carival ship.I noticed that some of the service people did agood job while others did very little or nothing at all.Now HAL say's that the pool all the tip's and split it among the crew. I fell that the service personel should be well tipped, and tipped on the level of service they provide. I geuss you would call it INCENTIVE. I FOR 1 WILL AVOID ANY CRUISE LINES WITH THE AUTOMATIC GRATUITY POLICY. Take the Century it is a wonderful ship.
P.s. I sailed the Zuiderdam before and after the new policy went into effect.
