Finally - But Not Without Another Screw-up!!!!

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BSeaBob

Guest
Hey Al.. have a great trip on the Horizon. Have a cool one after supper for us in the America's Cup lounge. I agree with you on at sea vs. their admin. faults.. At this point with two weeks to go unless someones really heats you up here I suggest putting your feet up and get into that countdown mode. Cheers
 
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frito

Guest
Al, we sailed the Horizon back 11 yrs. or so ago when it was new. Have always wanted to sail her again and have a cruise set for Jan. ( matter of fact, got my docs in today ). I have heard the ship has been well maintained and am looking forward to the cruise.
Hope you the best cruise ever and let us know about your cruise and the ship when you return.
Happy Sails to you.
 
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paulfredo

Guest
We've also found Celebrity customer service ON LAND to be poor. But Celeb remains our favorite cruise line, as the on board experience and the ships are great. Fortunately, we have a great TA that takes care of any problems like Al's.

Have a good cruise Al.

paul
 
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Walter

Guest
Very well said Paul! I agree totally. The customer service on land with Celebrity is NOTHING like the service on board the ships. They do still remain my favorite line to cruise. Look forward to meeting Al and his pretty lady on board in 8 days!

Walter
 
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Al

Guest
Thanks, Paul! Walter, we're looking forward to a great time with you and your entourage! This cruise is very special to me, as Joyce was so violently ill last year at this time. We almost lost her, and I still shudder occasionally over the close call. To hopefully end this thread definitively, my account has finally been credited for the Captain's Club coupon ... all that's left is the packing! The girls arrive next Saturday from CA, the limo picks us up at the door next Sunday around 9:00 for a short jaunt to the Port of Tampa ... I love it when a plan comes together! To those who villified me, I hope you never encounter what I have, although your time may be at hand (law of averages, I guess). To you who supported my position (both here and via e-mails), you truly understand my quandry (best at sea, worst on land). In any event, we're at the countdown stage. I'll certainly let you know about our cruise. I anticipate a magnificent week!
 
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Cruiser51

Guest
Maybe this is expecting to much, however, in 1997 we had scheduled a Celeb cruise. Our first. About two weeks prior to the cruise we had a family emergency. Needless to say we did not know better and had no insurance. All was lost except for a $400 Celeb credit good for another cruise.

well it's been about five years and we finally are able to take another vacation. I called Celeb and a travel agent but was told my crdeit had expired. Needless to say we toossed the voucher and still scheduled our Celeb cruise for Feb 03.

Just wish they could have honored their credit. Again, yet another small inconvenience that makes me wonder if this is a precursor of things to come.
 
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jcpc

Guest
All vouchers for future travel issued by Celebrity have an expiration date (as do, I believe, most vouchers issued by any company). If your travel agent had called Celebrity PRIOR to the voucher expiration date, perhaps the voucher could have been extended. Lesson to be learned for everyone: Read the fine print on all vouchers.
 
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Cruiser51

Guest
Agreed jcpc, should have read the fine print. However, I do disagree with you in that most companies have expiration dates. I am holding a vocher for $100 from Sharper Image, anotherv $50 from Staples and yet another from Nordstroms....none of which have expiration dates.
 
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jcpc

Guest
Cruiser51 - I should have said that vouchers issued by any travel company (i.e. airlines and cruise lines) usually have an expiration date. I did discover while doing my Christmas shopping this year that a lot of the restaurants and major stores in my area are now issuing gift cards with an expiration date (usually one year from the date of purchase).
 
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Vaal

Guest
Al, just a quick question: Why didn't you just report it to your CC company as a charge dispute and then let them battle it out with Celebrity? That is what you are paying interest and (if applicable) service fees for.
 
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Al

Guest
Vaal - I did indeed place the matter in dispute, which was apparently the reason that the light finally went on at Celebrity. There's no interest or other charges involved, as I pay in full each month. As I noted in another thread, I was contacted after I e-mailed my thoughts (both positive and negative) to Celebrity concerning our fabulous cruise aboard the Horizon, and the ineptitude of its customer service personnel - how can a line be so good at sea and so bad on land? The powers that be are apparently addressing ths issue (I'm hardly the first to complain), and have promised to take whatever measures are necessary to improve service. That's all I asked for in the first place. We are considering another Celebrity cruise based upon this apparent change in attitude. Hopefully, we can now put this thread to rest!
 
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Chris

Guest
I too had a problem with Celebrity's customer service. I booked a cruise on the Zenith, recieved a confirmation in the mail but never got my tickets. I decided I should call to find out what was taking so long to mail my tickets only to find that despite my confirmation, Celebrity somehow booked me on the wrong cruise. It did take several calls to straighten the matter out, and I found some of their reps to be extremely rude. They did however resolve the problem, gave us a considerable cabin upgrade, and first class service from the minute we walked onto the ship. I have since then sailed on the Millenium and again had a fantastic cruise. I made the mistake of trying Carnival one week ago and will NEVER cruise with them again. Poor service, no employee morale, and poor food quality throughout the entire cruise. The bottom line is that all cruise lines make mistakes and have some reps that probably should not be in customer service. I know these mistakes can be frustrating, but what really matters is that you have an enjoyable vacation. Try to protect yourself against billing errors by using a credit card and have a great cruise. I can't wait to book my next Celebrity cruise!
 
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BSeabob

Guest
Since this just popped to the top again I thought I would mention that my credit for the Cancelled Infinity Cruise (19 JAN 03) went onto my credit card the day after we got off the ship in Acapulco and 4 days before they put my bar bill on. WOW they almost were even.. Maybe they are getting the mssg in the Admin Office. Cudo's....
 
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Don

Guest
Maybe I'm too understanding, but it seems to me that with literally hundreds of thousands of people sailing per month, it stands to reason that occasionally there are going to be screwups, whether they be at sea or land-based.

I find it ironic that everyone seems so interested in getting the very best price on their cruise, but gets upset when the entire operation is not "first-class." We're not going to get first-class anything for $100 to $200 per day per person. But we sure do get a lot, and it's sure a great value right now. So, why not just enjoy it?
 
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