In addition to sailing on Princess, We've sailed on the old Royal Viking Line and a real for @!&^%!! line, Regency Cruise Line. Regency went BK shortly thereafter which did not surprise anyone. We've been on an original Princess ship (loveboat size/class), the Island Princess through the canal back in the 80's. In the last year, we've been on the Sea Princess and the Star Princess. We are booked in January on the Dawn Princess.
We cannot say enough good things about the condition of their ships, the food, entertainment, and the courteous service we've received on our two most recent cruises. We think Princess Cruise Lines gives you exceptional quality and value for your cruise buck. We absolutely enjoyed being on the Sea Princess. It was impeccably maintained from stem to stern. The crew and service, particularily in the dining room, was superb from the start to finish. SAIL ON THE SEA PRINCESS ANYTIME YOU HAVE THE OPPORTUNITY TO DO SO. IT IS THE ABSOLUTE BEST...EVERYTHING!!!!!!
We were on the Star Princess in March for one of its maiden West Coast cruises. The service was not up to the standards we experienced on the Sea Princess. Nor did we like the larger sized ship and its layout as much. The design of the buffet area left much to be desired. It was in the aftward and seemed very enclosed compared to the forwardly placed, very open Horizon Buffet on the Sea Princess with its panoramic views looking forward.
In my opinion, the dropoff in the quality of the service we experienced on the new Star Princess can be attributed to the fact the the new ship's staff had not yet thoroughly melded together. Howver, we do have one very sharp criticism of the Star Princess. We found their dining room Maitre D's to be very unfriendly, unwilling to extend themselves to service and properly seat us for dinner, and they were just plain officious at times. They would even get bent out of shape when we would arrive at the appointed hour (4pm sharp) for tea and we'd request to be seated at an empty table by a window rather than being seated by their preferred sequentially arranged seating method.