Royal Caribbean Group (NYSE: RCL) has announced its plan to implement SpaceX’s Starlink – making the Group the first in the cruise industry to adopt its high-speed, low-latency connectivity for a better onboard experience for guests and crew fleetwide. The innovative broadband internet service will be installed on all Royal Caribbean International, Celebrity Cruises and Silversea Cruises ships, along with all new vessels for each of the brands.
SpaceX’s Starlink For Cruise Ship Internet
Deployment of the Starlink technology across the fleet will begin immediately, leveraging the insights obtained from the trial onboard Freedom of the Seas, which has received tremendous positive feedback from guests and crew. The installation is slated to be completed by the end of the first quarter of 2023.
Our purpose as a company is to deliver the best vacation experiences to our guests responsibly, and this new offering, which is the biggest public deployment of Starlink’s high-speed internet in the travel industry so far, demonstrates our commitment to that purpose,” said Jason Liberty, president and chief executive officer of Royal Caribbean Group. “This technology will provide game-changing internet connectivity onboard our ships, enhancing the cruise experience for guests and crew alike. It will improve and enable more high-bandwidth activities like video streaming as well as activities like video calls. Using Starlink is one more example of our continued focus on innovation and excellence for our guests, our crew, the communities we visit and our shareholders.”
Ultimate Family Suite – Room 1820 Deck 18 Midship Starboard
Wonder of the Seas – Royal Caribbean International
Faster and More Reliable Cruise Ship Internet
Faster and more reliable internet will also make it easier for guests and crew to remain connected to work, family and friends – no matter where they are in the world.
“Royal Caribbean Group selecting Starlink to provide high-speed, low-latency internet across their fleet will make their passengers’ getaways even more luxurious,” said SpaceX Vice President of Starlink Sales Jonathan Hofeller. “We couldn’t be more excited to work with Royal Caribbean Group to ensure travelers at sea can stay connected with a great internet experience.”
Foodies and culinary novices alike, who are ready for a gastronomic adventure can set sail on a Holland America Line “Culinary Cruise” in 2022 with a member from the line’s Culinary Council. The celebrity chefs will share their expertise and secrets on everything from the correct way to make a sushi roll and how to perfectly temper chocolate to preparing seafood and creating a delicious sauce.
2022 ‘Culinary Cruises’
During each “Culinary Cruise,” guests will have the opportunity to attend cooking demonstrations led by the chefs, bring home recipes from each presentation and join an intimate reservation-only dinner at Pinnacle Grill, Rudi’s Sel de Mer or Nami Sushi, depending on the chef. Culinary Council chef signature dishes will be highlighted when available on all restaurant menus during the cruises.
Holland America Line’s Culinary Council
“Holland America Line’s culinary program is guided by some of the world’s foremost talents, and no other cruise line has this level of experience from such a team of experts,” said Michael Stendebach, vice president of food, beverage and guest services, Holland America Line. “It’s not every day you learn a recipe directly from the famous chef who created it and hear their secrets to success in the kitchen. We have been eager to reengage our talented Culinary Council chefs to come back on board and offer guests this exclusive level of access.”
A Collection of Elite Chefs
Holland America Line’s Culinary Council comprises a collection of elite chefs who bring global influence to the dining experience across the fleet. In addition to their featured recipes in the various on-board venues, one evening in the Dining Room on every cruise a special menu offers a collection of dishes from the Culinary Council members.
2022 CULINARY CRUISES: Celebrity Chefs
Ethan Stowell incorporates the flavors of the Pacific Northwest on ships sailing in that region, using fresh, sustainably sourced Alaska seafood.
Stowell incorporates the flavors of the Pacific Northwest on ships sailing in that region, using fresh, sustainably sourced Alaska seafood. His fare also is featured at New York Pizza and Lido Market across the fleet. Stowell is founder and CEO of ESR with an impressive roster of highly acclaimed restaurants. He was named one of the Best New Chefs in America by Food & Wine magazine and one of the Best New Chef All-Stars.
Jacques Torres is a French-trained master chef and artisan chocolatier, Torres guides chocolate desserts as well as the Chocolate Surprise Dessert Parade on board.
A French-trained master chef and artisan chocolatier, Torres guides chocolate desserts as well as the Chocolate Surprise Dessert Parade on board. After rising to executive pastry chef at New York’s legendary Le Cirque, he opened a chocolate factory and retail stores throughout New York. The James Beard Award winner is co-host and head judge on the Netflix culinary show “Nailed It” with Nicole Byer.
Rudi Sodamin is Holland America Line’s master chef and Culinary Council chairman, Austrian-born Sodamin oversees all aspects of shipboard dining.
As Holland America Line’s master chef and Culinary Council chairman, Austrian-born Sodamin oversees all aspects of shipboard dining. Rudi’s Sel de Mer is his namesake French seafood brasserie on board. His latest culinary masterpiece is an art table book called “Food Faces” that features more than 150 images of edible creations.
David Burke enhances the menu at Pinnacle Grill, adding contemporary flavors and signature recipes. He recently opened five new restaurants, including Orchard Park by David Burke.
Burke enhances the menu at Pinnacle Grill, adding contemporary flavors and signature recipes. He recently opened five new restaurants, including Orchard Park by David Burke. During the pandemic, Burke’s #FeedtheHeroes program cooked and delivered 100,000 meals to frontline workers and charities. He has been featured on “Iron Chef America” and “Top Chef Masters.”
Andy Matsuda leads the sushi offerings at Nami Sushi, Tamarind and Lido Market.
The Japanese-born Matsuda leads the sushi offerings at Nami Sushi, Tamarind and Lido Market. At Matsuda’s Sushi Chef Institute in Los Angeles, California, he teaches aspiring chefs and professionals about sushi and Japanese cuisine. Matsuda is at the forefront of sushi trends and techniques.
All events are complimentary excluding the specialty dinner. Each chef will be aboard their designated “Culinary Cruise” for four to ten days.
For more information about Holland America Line, consult a travel advisor, call 1-877-SAIL HAL (877-724-5425) or visit hollandamerica.com.
MSC Cruises’ new U.S. flagship will be packed with high-tech fun. Today the company announced a range of advanced onboard entertainment options on the upcoming MSC Seascape, starting with ROBOTRON – a new cruise ship thrill ride coming to the seas for the first time and combining the breath-taking rush of a rollercoaster with personalized music and lighting. The ship will also feature two new VR experiences and additional high-tech entertainment designed for thrill-seekers of all ages.
A High-Tech Cruise Ship Thrill Ride
ROBOTRON is a new cruise ship thrill ride coming to the seas for the first time and combining the breath-taking rush of a rollercoaster with personalized music and lighting.
ROBOTRON – A Thrilling Amusement Ride
“We are excited to give our guests more access to cutting-edge experiences, which is why MSC Cruises’ is committed to bringing our newest ships to the U.S. We’re the first cruise line to offer something like ROBOTRON at sea, and we can’t wait for thrill-seekers to discover the ride of their life surrounded by the beauty of the Caribbean. Our new virtual reality motorcycles and flight simulator – plus fan favorites like the MSC Formula Racer and XD Cinema – will also feature truly immersive experiences, providing the most exhilarating line-up of rides we’ve ever offered.” said, Rubén A. Rodríguez, President, MSC Cruises USA.
ROBOTRON riders will be able to select their desired thrill level – a first among robotic arm rides – ranging from family-friendly to high-intensity. They can also set the mood with colored lights, music preferences and more. Coupled with the adjacent video screen, ROBOTRON acts as a moving DJ booth, with the rhythm and bass visualized as colorful patterns and pulses of light while the robotic arm is bouncing and twisting in tempo.
Other high-tech entertainment features on board MSC Seascapeinclude:
VR 360° Flight Simulator: This ride offers the ultimate virtual motion experience, complete with VR headsets and impressive special effects. Guests can choose from various worlds to dive into a thrill-ride like no other.
VR Motorcycles: Guests with a need for speed will love MSC Seascape’s new VR motorcycles, where players will be transported to the racetrack with wind and water effects to complete the experience.
Immersive XD Cinema: The minute guests put on their 3D glasses, they dive into alternate worlds where players will battle it out against zombies, skeletons and more. Only one player can be crowned the victor, so guests will need to prove their sharp-shooting skills against each other for ultimate bragging rights.
MSC Seascape
MSC Seascape
Cruise lovers and thrill seekers can be first on board by sailing MSC Seascape’s delivery trip across the Atlantic. The 17-night MSC Grand Voyage will offer a once-in-a-lifetime experience, departing Civatavecchia (Rome) on Saturday, November 19 with stops in Spain, Portugal, and Bermuda prior to arriving in New York City on Monday, December 5—a memorable way to spend Thanksgiving at sea.
Robotron
New York Naming Ceremony In December
MSC Seascape will be launched in New York at a glittering Naming Ceremony on December 7, 2022 and then go into service from PortMiami, offering year-round Caribbean cruises with two different itineraries:
Eastern Caribbean:Calling at Ocean Cay MSC Marine Reserve and Nassau (The Bahamas), San Juan (Puerto Rico), and Puerto Plata (Dominican Republic)
Western Caribbean: Calling at Ocean Cay MSC Marine Reserve, Cozumel (Mexico), George Town (Cayman Islands), and Ocho Rios (Jamaica)
For more information about MSC Seascape, click here.
Norwegian Cruise Line christened its newest ship Norwegian Prima, on Aug. 27, 2022, which made history as the first major cruise ship christened in Reykjavík, Iceland.
Global superstar and godmother of Norwegian Prima, Katy Perry, joins Norwegian Cruise Line executives in Reykjavik, Iceland to officially christen and name NCL’s 18th vessel in its leading-edge Prima Class.
The first of six ships in the groundbreaking Prima Class, Norwegian Prima, debuted to more than 2,500 guests who enjoyed an immersive experience in the beautiful Icelandic capital and a christening celebration like no other.
NCL Officially Welcomes Norwegian Prima
“With her stunning design and unique offerings, Norwegian Prima is in a league of her own,” said Frank Del Rio, president and chief executive officer of Norwegian Cruise Line Holdings Ltd. “As the industry’s most spacious new cruise ship featuring ‘only-available-on-Prima-experiences,’ she is continuing NCL’s legacy of industry firsts. We wanted to launch Norwegian Prima in a location just as special and unique as she is, and Reykjavik’s striking landscape is the perfect setting for such a milestone occasion. We thank the Reykjavik community for welcoming us with open arms.”
Norwegian Prima
At 965 feet (294 meters long) and more than 143,535 tons with capacity for 3,100 guests at double occupancy, Norwegian Prima offers the highest staffing levels and space ratio of any contemporary or premium cruise ship. She also boasts the largest variety of suite categories available at sea as well as a redefined The Haven by Norwegian, NCL’s ultra-premium keycard only access ship-within-a-ship concept. Her variety of recreational activities including the fastest slides at sea – The Rush and The Drop – and the Prima Speedway, the first three-level racetrack at sea, provide guests with adrenaline-pumping moments. Spaces like Ocean Boulevard, the 44,000 square foot outdoor walk way which wraps around the entire ship; The Concourse, which boasts a multi-million dollar outdoor sculpture garden; and expansive pool decks and infinity style pools at Infinity Beach, offer guests a chance to slow down and relax. To learn more about all Norwegian Prima offers, please click here.
Godmother Katy Perry
Guests at the christening ceremony were treated to a show-stopping performance by popular Icelandic group and 2021 “Eurovision Song Contest” fan favorites, Daði og Gagnamagnið (pronounced “Dah-they Oh Gack-no-Mak-ne”), before Norwegian Prima’s very own godmother, Katy Perry took to the main stage to officially name and christen the vessel with the ceremonial champagne bottle break across the ship’s hull. The three-level Prima Theater & Club stage was then transformed into a whimsical backdrop where guests enjoyed a powerhouse performance of some of Perry’s chart-topping hits including “California Gurls,” “Teenage Dream,” “Roar,” and “Firework.”
It was so much fun to sprinkle some fairy godmother dust on Norwegian Prima and send her on her way to sail the high seas,” said Katy Perry. “I always appreciate a family vacation and a once-in-a-lifetime experience, so I was happy to wish all the vacationing guests a happy bon voyage!”
Norwegian Prima will depart on inaugural voyages to Northern Europe from the Netherlands, Denmark and England beginning Sept. 3, 2022, before making her way to the U.S. She will then sail voyages to the Caribbean from New York City, Galveston, Texas, and Miami in October and November before settling into her homeport of Port Canaveral, Fla., and Galveston, Texas for the 2023 and 2024 cruise season.
Calvin Ashley, Senior manager, guest communications and online communities, Kristi Ainsworth, manager, youth operations, Vicky Rey, Vice President, guest care and communications Dominique.
Carnival Cruise Line works hard every day to take care of guests with special needs and this past weekend, Carnival was surprised with KultureCity’s Human Highlight Award for one particular effort at the organization’s annual national gala, KultureBall, in Birmingham, Alabama.
The honor is given to one organization that “makes the nevers possible” and goes above and beyond to advocate for sensory inclusion and acceptance of those with disabilities. In June, Carnival assisted a family who was unable to fly home to New Jersey after a trip to Aruba. As a special added surprise during the ceremony, KultureCity invited the mother, Jamie Greene, to personally give Carnival the award.
Vicky Rey, vice president of guest care and communications at Carnival Cruise Line and Jamie Greene
“We empathized with the challenging situation Jamie and her son Elijah were in, and it was natural for us to step in and do the right thing to help this family get home safely,” said Vicky Rey, vice president of guest care and communications at Carnival Cruise Line. “We work daily to make a difference in people’s lives, and we are grateful for the opportunity to help and for this special recognition.”
Every Carnival ship also offers KultureCity Sensory Bags, which include items to help calm, relax and manage sensory overload such as comfortable noise-canceling headphones, fidget tools, a visual feeling thermometer, and a KultureCity VIP lanyard, to help Carnival team members easily identify a guest.
For additional information on Carnival Cruise Line and to book a cruise vacation, call 1-800-CARNIVAL, visit www.carnival.com, or contact your favorite travel advisor or online travel site.
#99: Daniel Suarez, TrackHouse Racing, Princess Cruises Chevrolet Camaro
Trackhouse Racing’s Daniel Suárez and Ross Chastain own their share of fans who root for each to win every weekend on the NASCAR Cup Series circuit. But, thanks to Trackhouse and the team’s newest corporate partner – Princess Cruises – every NASCAR fan now has another reason for supporting Trackhouse drivers throughout the 2022 playoffs.
Princess Executives Jeff Larson, Francois Leroux, along with TrackRacing’s Daniel Suárez and Princess Captain Paolo Arrigo, and Princess Staff Captain GioVanni Cardile
On Saturday, Trackhouse Racing and Princess Cruises announced a new sweepstakes that will give 10 lucky race fans a 7-day Princess MedallionClass vacations for two if either Suárez or Chastain score a top-10 finish in any of the 2022 playoff races.
“Now this is real pressure – racing for vacations for our amazing NASCAR fans,” laughed Suarez who joins 15 other drivers when the NASCAR Playoffs begin next weekend at Darlington (S.C.) Raceway.
The 10-race playoffs culminate in the season-finale at Phoenix (Ariz.) Raceway on Nov. 6.
“Raising the stakes on the playoff races knowing I could send 10 or perhaps even 99 fans at Homestead, on a free cruise is even more incentive to get to victory lane.” Suarez added.
Fans will also have an exclusive opportunity to book specially-priced cruises starting this weekend through an exclusive portal that will also live as a QR Code on the No. 99 Princess Chevrolet at Homestead and in marketing around the car leading up to the race.
Chastain admits he has never been on a cruise but wouldn’t mind joining fans on a Princess vacation if it means scoring top-10s in the playoffs.
#99: Daniel Suarez, TrackHouse Racing, Princess Cruises Chevrolet Camaro
“Let’s win a championship and then go cruise around the world for the whole off-season,” said Chastain whose two victories in 2022.
The world’s most iconic cruise brand served as the primary sponsor on Suárez’s No. 99 Chevrolet Camaro at the Watkins Glen (N.Y.) International race on Aug. 21 and will again at Homestead-Miami (Fla.) Speedway on Oct. 23.
This is the first of its kind program to engage all race fans to follow an exceptionally exciting and dynamic team throughout the playoffs knowing if those drivers win, fans can win just as big,” said John Padgett, Princess Cruises president.
“We wanted to enter this legendary sport offering an innovative way for race fans to feel vested in our Trackhouse drivers and team. Giving as many chances as possible to win an iconic Princess cruise vacation is sure to create a ton of excitement.”
The cruise vacation includes regular onboard meals and entertainment, and excludes all expenses related to taxes, fees & port expenses, airfare, fuel charges, gratuities, ground transportation to/from ship, incidentals, alcohol, excursions, travel insurance, and any other personal expenses. Cruise must commence by December 31, 2023, or Certificate will be void.
More information about Princess Cruises is available through a professional travel advisor, by calling 1-800-PRINCESS (1-800-774-6237), or by visiting the company’s website at www.princess.com.
Regardless of vaccination status, guests 2 years and older must provide proof of a negative COVID-19 viral test (NAAT or antigen) taken within 3 days of embarkation.
Guests under the age of 2 are exempt from testing requirements.
All policies are subject to local destination requirements. MSC Cruises will continue to monitor these requirements carefully and will advise guests and Travel Advisors of any changes.
MSC Cruises will continue to monitor pandemic conditions and port requirements and recommends fully vaccinated guests receive booster doses when eligible, per CDC recommendations. More than 95 percent of MSC Cruises’ crew are fully vaccinated, and all crew are regularly tested.
Guests can book with confidence with MSC Cruises for safe and enjoyable cruising. Guests should refer to the website for the latest health and safety requirements at: USA Health and Safety Measures. Booked guests should also monitor all pre-cruise email communications for the latest information.
Norwegian Cruise Line has christened its newest ship Norwegian Prima, which made history as the first major cruise ship christened in Reykjavík, Iceland.
The first of six ships in the groundbreaking Prima Class, Norwegian Prima, debuted to more than 2,500 guests who enjoyed an immersive experience in the beautiful Icelandic capital and a christening celebration like no other.
Norwegian Prima Christened
Norwegian Prima Christened in Iceland by Godmother Katy Perry
Norwegian Prima’s Stunning Design
“With her stunning design and unique offerings, Norwegian Prima is in a league of her own,” said Frank Del Rio, president and chief executive officer of Norwegian Cruise Line Holdings Ltd. “As the industry’s most spacious new cruise ship featuring ‘only-available-on-Prima-experiences,’ she is continuing NCL’s legacy of industry firsts. We wanted to launch Norwegian Prima in a location just as special and unique as she is, and Reykjavik’s striking landscape is the perfect setting for such a milestone occasion. We thank the Reykjavik community for welcoming us with open arms.”
Norwegian Prima features innovative firsts including The Concourse, the first outdoor sculpture garden at sea; Prima Speedway, the first three-story racetrack at sea; and the Penrose Atrium, NCL’s first three-level atrium.
Leading-edge Prima Class
At 965 feet (294 meters long) and more than 143,535 tons with capacity for 3,100 guests at double occupancy, Norwegian Prima offers the highest staffing levels and space ratio of any contemporary or premium cruise ship. She also boasts the largest variety of suite categories available at sea as well as a redefined The Haven by Norwegian, NCL’s ultra-premium keycard only access ship-within-a-ship concept. Her variety of recreational activities including the fastest slides at sea – The Rush and The Drop – and the Prima Speedway, the first three-level racetrack at sea, provide guests with adrenaline-pumping moments. Spaces like Ocean Boulevard, the 44,000 square foot outdoor walk way which wraps around the entire ship; The Concourse, which boasts a multi-million dollar outdoor sculpture garden; and expansive pool decks and infinity style pools at Infinity Beach, offer guests a chance to slow down and relax. To learn more about all Norwegian Prima offers, please click here.
“We have been eagerly anticipating and preparing for this special event for several years, so we are delighted to embark on NCL’s next chapter with Norwegian Prima,” said Harry Sommer, president and chief executive officer of Norwegian Cruise Line. “It’s been a joy to see our vision come to life with this landmark christening ceremony, which sets the tone for the unparalleled holidays guests will enjoy for years to come. We are so thankful to our team members and partners worldwide who have made Norwegian Prima a stunning reality.
Guests at the christening ceremony were treated to a show-stopping performance by popular Icelandic group and 2021 “Eurovision Song Contest” fan favorites, Daði og Gagnamagnið (pronounced “Dah-they Oh Gack-no-Mak-ne”), before Norwegian Prima’s very own godmother, Katy Perry took to the main stage to officially name and christen the vessel with the ceremonial champagne bottle break across the ship’s hull.
The three-level Prima Theater & Club stage was then transformed into a whimsical backdrop where guests enjoyed a powerhouse performance of some of Perry’s chart-topping hits including “California Gurls,” “Teenage Dream,” “Roar,” and “Firework.”
“It was so much fun to sprinkle some fairy godmother dust on Norwegian Prima and send her on her way to sail the high seas,” said Katy Perry. “I always appreciate a family vacation and a once-in-a-lifetime experience, so I was happy to wish all the vacationing guests a happy bon voyage!”
An Icelandic Experience
Guests attending Norwegian Prima’s Christening celebration were treated to show-stopping musical and dance performances by a cellist Quartet, the Icelandic Symphony Orchestra, Icelandic pop star Bríet and more.
Prior to the Christening ceremony, guests were surprised with an authentic Icelandic experience at the HARPA cultural center. Attendees were treated to a captivating LED light show by Artist Olafur Eliasson as well as performances by Icelandic singer-songwriter Bríet who joined the Iceland Symphony Orchestra in an awe-inspiring show.
Katy Perry Christens Norwegian Prima
Norwegian Prima Upcoming Voyages
Norwegian Prima will depart on inaugural voyages to Northern Europe from the Netherlands, Denmark and England beginning Sept. 3, 2022, before making her way to the U.S. She will then sail voyages to the Caribbean from New York City, Galveston, Texas, and Miami in October and November before settling into her homeport of Port Canaveral, Fla., and Galveston, Texas for the 2023 and 2024 cruise season.
For more information about Norwegian Cruise Line or to book a cruise, please visit www.ncl.com or call 888-NCL-CRUISE (625-2784) or contact a travel professional.
What exactly is MedallionClass and how does it affect your cruise experience?
Princess Cruises is proud of their MedallionClass technology and are pushing it out across their fleet. Newer ships like Enchanted and Discovery are being built exclusively with MedallionClass in mind. This technology has great potential on top of the many things it can already do. But what exactly is MedallionClass and how does it affect your cruise experience? In this article, I’ll break down the different aspects of MedallionClass: what it can do, what works well, and what doesn’t work so well.
What is MedallionClass?
At its most basic, MedallionClass is Princess’ proprietary “internet of things”. That is to say it is Princess’ hardware, supported by their app, underpinned by their internet. Still confused? That’s okay – let’s dig into the details.
The Ocean Medallion Disc is the central piece of hardware used aboard a MedallionClass ship.
The Hardware
Medallion Disc
The central piece of hardware is the OceanMedallion disc, which is little bigger than a quarter. This disc replaces your cruise key card and is used in all the same ways: scanning on and off the ship, opening your stateroom, and paying for purchases. What differentiates the disc from a key card is that it does all these things from a distance – it unlocks your stateroom door from about 10 feet away as you approach and it tells crew members your information when you order food or drinks, avoiding the need to hand them a card or tell them your stateroom number.
Vendors in various ports are even partnered with Princess to be able to take payment via your OceanMedallion disc. This means you don’t have to carry cash or cards, though it can limit your shopping selection. Princess has recently introduced this feature and offers an onboard credit as “cash back” on your in-port purchases using your OceanMedallion Disc.
The disc also has a locator function. This can be used to find travel mates (no more “let’s meet at the starboard aft entrance to the buffet at noon”), or for crew to find you to deliver food or beverages. One can imagine this could be life-saving in an emergency situation as well, allowing crew to quickly find people anywhere on the ship.
MedallionClass ship’s feature a portal showing ship activities and much more
On the practical side, portals display interactive deck plans of the ship. You can browse by deck, or search for specific venues, then tell the portal to give you directions from your location to where you need to go. If you scan your OceanMedallion disc at the portal, you have more personalized options. For example, you can select an option to take you to your stateroom. Other portals display the ship’s activities for the day, with the option of bookmarking those you’re interested in attending. When in port, you can even browse port attractions through the portals.
A Portal Showing Deck Plans aboard a MedallionClass ship
On the just-for-fun side, you can scan your OceanMedallion disc and play casual games, casino games, or customize your Tagalong, a sea animal avatar. There’s a leaderboard for the casual games so you can compete against other guests for the high score. One game even takes you
on an adventure from portal to portal around the ship, helping to acquaint you with the ship’s layout (or keep the kids occupied for an hour or so).
The MedallionClass App
As cool as it is to unlock your stateroom door from 10 feet away, the heart of MedallionClass technology is the app. With a large majority of the world’s population carrying around smartphones, a robust app to enhance the cruise experience seems like a no-brainer. So, what does the app do, exactly?
Pre-cruise, the app is where you’ll enter in and upload all your travel information and preferences:
● Your passport info, other required documents, personal information, payment preferences, and all other items that you would otherwise fill out on the cruise line’s website. You can also set personal preferences such as dietary restrictions, bed configuration, accessibility options, and favorite activities.
● Watch the safety briefing video from anywhere, then simply go to your muster station and scan in with your OceanMedallion disc to complete your muster drill.
● If you have travel companions, the app allows you to connect with them and chat via text. You can also allow others to see your location so your travel mates can find you and vice versa.
● Finally, if you need assistance, there is a chat function that connects you to the crew. This means you don’t have to wait in line at the Guest Services desk, but instead resolve your issue whilst relaxing in your favorite onboard venue.
A Pending Food Delivery on App
Princess is likely to add more functionality to the app as new opportunities arise and more guest feedback is collected, but it is already a powerful tool for streamlining the cruise experience.
How It All Connects
The app and all its functions are supported by MedallionNet, Princess’ internet service. To use the app, guests must connect to MedallionNet using the instructions in each stateroom. This does not mean that guests must purchase an internet package – connecting to MedallionNet is complimentary for all guests in order to use the app, but is restricted to only that function.
What Works Well with MedallionClass Technology
The OceanMedallion disc works brilliantly for all its functions. Scanning on and off the ship is a simple tap, the stateroom door unlocks upon approach, and all purchases on board happen with ease. The disc is also more convenient than the old key card system in that it never has to leave your pocket and can simply reside in one of several wearables that Princess offers such as lanyards, wrist-straps, bracelets, or clip-ons.
Some aspects of the app work very well. Ordering food and beverages is convenient for a poolside lunch without having to leave your lounger. The locator function is handy to find travel mates – my husband and I were separated during sailaway but were able to find each other thanks to the app. Along with that, the interactive deck plans are useful for navigation. The app’s ability to turn your device into a game controller for gameplay on the big screen is stunning. I played one game on the pool deck competing with other guests and was surprised at the real-time interaction between everyone’s devices and the game.
What Doesn’t Work So Well
For all its functionality, the app has a long way to go. To be fair, the app has to work across multiple kinds of devices and operating systems which presents a technical challenge. Some guests use an Apple operating system, others an Android OS; some have cutting-edge brand-name devices, while others have a no-frills off-brand device, and everything in between. Engineering the app to work across all these devices is likely an enormous challenge for the Princess IT team.
Be patient when filling out your pre-cruise information and uploading documents. The process (which can only be completed in the app) has glitches. There is poor design of form input fields, form errors are not clearly highlighted (leaving you to guess where you filled out something incorrectly), and form restrictions are too sensitive (eg., accidentally adding a space after my name meant the form field was considered invalid).
The app layout is clunky – rather than simple labels such as “Order Food” or “Play Games”, it uses unhelpful names like “OceanView”, “JourneyView”, or “OceanReady.” Finding what you need can be difficult. There is a steep learning curve.
Functionality is spotty. The interactive deck plans, for example, worked very well for wayfinding, but only worked about half the time. Many times it simply stalled out on a loadscreen.
For all its shortcomings, MedallionClass technology does make the cruise experience more convenient and streamlined and I’m definitely a fan. Whether Princess will be able to fix the bugs remains to be seen. One thing is for certain – MedallionClass is here to stay.
Discovery Princess is Princess Cruise’s final ship in their Royal class line and first set sail in Spring 2022. With a sleek, contemporary design, indulgent specialty restaurants, impressive entertainment, and of course, exemplary service, Discovery delivers an all-around enjoyable cruise experience. I recently sailed to Alaska on Discovery Princess and these are 7 things I loved on board this understated but elegant ship.
Discovery Princess
Discovery Princess docked in Alaska
The Enclave at Lotus Spa (Discovery’s Thermal Suite)
The most expansive Thermal Suite in the Princess line includes twelve heated stone beds, four sensory showers, a large hydro-therapy pool with massaging jets and a cascading rain shower, plus three steam and sauna rooms infused with a variety of aromas and dynamic mood lighting.
The rooms include the Hammam, a Turkish-style steam bath with a large warm marble slab set under twinkling lights, the Caldarium, a light steam ceramic chamber with seven stool-like seats where the walls, floors, and seats are all heated for a deep penetrating warmth, and the Laconium, a dry, sauna-like room which gradually warms the body to help with purification and detoxification.
Passengers can purchase full-cruise passes or day passes to access The Enclave. Booking pre-cruise will save you on cost and visiting The Enclave while in port will mean fewer people vying for the desired and limited spots.
Included with the cost is access to a locker room and locker, a robe, slippers, refreshing cold towels, and self-service fruit-infused water. I spent nearly three hours in The Enclave with a day pass and found the cozy, modern, and warm space to be an absolutely worthwhile splurge.
Good Spirits at Sea
Want a great drink and a show? Head to Good Spirits at Sea, a cocktail bar off the Piazza on Deck 5. Based on Good Spirits, the popular TV series that traveled the globe in search of local ingredients for original cocktails, Good Spirits at Sea offers a large menu of unique drinks, created in front of you while the talented mixologist explains the process and culture behind the drink. A camera hung from the ceiling captures the crafting and is shown on a large flatscreen television hung behind the bar so all passengers can follow along.
The bartending team is entertaining, incorporating Cocktail-esque flips and tricks, creating a lively and captivating experience. To top it off, each concoction is served on a coaster featuring the drink’s recipe so you can recreate it at home!
Retreat Pool
The Retreat Pool is Discovery’s complimentary adults-only pool and is located on Deck 17. It’s a bit tricky to find as you can only access it through stateroom hallways or by using the forward elevator bank. But once you get there, you’ll find a quiet oasis with a medium-sized pool, numerous loungers, and a full-service bar. If you’re craving a drink that’s not offered at the Retreat Bar or need a snack, order them both using OceanNow on your Medallion app and have it delivered straight to you! There is also an upper level that overlooks the pool area with hot tubs and cabana-style seating facing the ocean. The contemporary feel of the space creates a relaxing environment and is an excellent place to get away during your cruise.
The Crown Grill’s Mediterranean-Style Spiny Lobster Cake, Tarragon Foam
Sabatini’s Italian Trattoria on Deck 5 offers a 6-course meal for $25 per person. The house appetizer includes a warm bread roll, a tuscan zonzelle, and prosciutto. Next up is the soup/salad course offering salad or cheese fondue. Then comes your antipasti course where you can choose from lamb skewers, zucchini and squash, roasted bell peppers, or one of the tastiest items on the ship, the deep-fried calamari. Fresh pasta options are next, followed by a main entree including sole piccata, pork tenderloin, veal marsala and more. And if you still have room, indulge in a decadent dessert (I recommend the Rocher dessert) or after-dinner drink.
Crown Grill on Deck 7 is Discovery’s premium seafood and chop house offering a 4-course meal for $29 per person. On the menu you’ll find beef tartare, jumbo sea scallops with salmon caviar, black tiger prawns, shrimp and pancetta bisque, goat cheese and tomato salad, King Salmon, Chilean sea bass, Maine lobster tails, steaks served with an assortment of salts, an array of sides served family-style, and rich desserts like salted caramel crème brulee and the warm chocolate mousse trifle. Described by our server as the best specialty restaurant with the worst view, the windows usually have the blinds drawn since the view looking out is of the many lifeboats directly outside. But don’t let this deter you from a fabulous meal!
The Salty Dog Gastropub on Deck 5 is an upscale casual restaurant serving gourmet pub favorites for $18 per person. The included appetizer of breadsticks with beer cheese fondue and smoked salt leads into a number of entrees including short ribs, lobster mac and cheese, chicken sandwiches, grilled cheese, beyond burgers, and poutine. For dessert, choose from chocolate pot de crème, strawberries and cream, doughnuts, or lemon posset.
Bisto Sur La Mer is Discovery’s french-style bistro located adjacent to the Piazza on Deck 7 for $29 per person. The 3-course menu includes standouts like the polenta fries and goat-cheese stuffed olives, lobster bisque, seabass filet, seared duck breast, and the rich and delectable chocolate bar with coffee sauce for dessert. Bistro’s seating offers the best view out of any of the specialty restaurants with floor-to-ceiling windows overlooking the promenade deck and ocean.
The Ocean Terrace Seafood Bar located midship on Deck 6 is a small and ultra-casual venue serving sushi, sashimi, and rolls at a-la-carte prices. Seats fill up fast and service can be slower due to crowds so pick non-peak meal times to dine. The wait is worth it for sushi lovers who appreciate fresh and uncomplicated offerings like spicy yellowtail rolls, scallop rolls with sriracha, salmon sashimi, and crab hand rolls.
No matter your workout style (cardio, yoga, agility, weightlifting), the fitness center supports it all.
Fitness Center
The clean, large, and well-appointed fitness center on the aft starboard side of Deck 17 shines with state-of-the-art equipment including bicycles, treadmills, ellipticals, resistance machines, a Smith machine, and dumbbells up to 75 pounds. No matter your workout style (cardio, yoga, agility, weightlifting), the fitness center supports it all. It has a group exercise room and a second, more open space in the back. Large windows line the wall with stunning views of the passing scenery. You can also book appointments with certified personal trainers or take advantage of counseling and nutritional guidance. Supplement your workout with the jogging track and Sports Court just one deck up outside.
The huge 300 square foot LED screen can be seen clearly at mid-day and heard clearly even while the ship is moving at full speed
Movies Under the Stars
Even with the chilly 50° weather, Discovery Princess offered Movies Under the Stars at the Sky Pool almost daily on my Alaskan cruise. The huge 300 square foot LED screen can be seen clearly at mid-day and heard clearly even while the ship is moving at full speed. With cozy fleece blankets available, the open-air poolside amphitheater hosted big name movies throughout the cruise. Complimentary fresh-popped popcorn and soft serve is also available at Swirls just starboard and aft of the Sky Pool. My husband and I grabbed prime spots in a Lido deck hot tub for our viewing of Danny Boyle’s Yesterday. I can only imagine how packed the showings would be on a warm-weather itinerary!
The crew truly makes your experience onboard valuable and unforgettable.
Crew
The best customer service I’ve ever experienced has been at sea and Discovery Princess is no exception. I was warmly welcomed and greeted by every crew member I came across. Even behind the masks, you can tell they’re smiling and their service is impeccable, with crew members constantly anticipating our needs. Many would engage in lively conversation and share with us personal stories and details about their shoreside lives. The crew truly makes your experience onboard valuable and unforgettable. Their hard work and commitment to exemplary service shines and it would be impossible to enjoy a cruise without acknowledging it!
